ducts offered are Our Pally Brand New and Original!if you believe there is a quality issue with your item, We will make it right.Customer is responsible for return shipping costs.Pally Shoes is responsible for reshipping costs of replacement items. Payment We currently ONLY accept payments via Paypal. We have found Paypal to be the safest and easiest payment method for eBay transactions.Paypal payment must be received within 48 hours of purchase or auction ending. Shipping All orders are processed within 24 hours of payment on business days.Excluding federal holidays within the United States.All merchandise ships from the United States.Tracking numbers are assigned to packages at our warehouse within 24 hours. All tracking numbers are sent via e-mail within 24 hours of payment being received on bussiness days. If you do not receive the tracking number, please contact our customer service.Please note that Estimated Delivery Dates are estimates only, and are not guaranteed , shipping is dependent upon your payment in full. International Shipping All orders are processed within 48 hours of payment on business days.Import duties and taxes are the customer's responsibility. Buyer has to pay for any import duties and/or import taxes. You will be subject to not only customs and duty fees, but taxes such as GST in Australia and VAT in the United Kingdom. Our prices do NOT include these taxes, and they will be collected by the delivering freight company. If the shipment is refused, NO REFUND will be issued. Returns/Exchanges You may return any of our products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 14 days of date of delivery.Credit refunds will be issued to the original payment method.If our products has any defects we can exchange for an identical item, comparable item or if requested we can issue full refund. Contact Us Send us a message through Ebay with any questions or suggestions!If have any questions, please feel free to contact us prior to purchasing or bidding.